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Shipping and returns

Shipping & Returns

Thank you for shopping at Baserange.

Your order will be shipped from Melbourne/Naarm, Australia.

If you are based in New Zealand/Aotearoa, our prices have Australian GST removed, however, you may be subjected to New Zealand/Aotearoa GST & customs duties.

If you are not entirely satisfied with your purchase, we are here to help.

In the very unlikely event that you receive a faulty product, have a complaint about a product, or you purchased the wrong item, please contact us directly via email: returns@baserange.net.au

Our team are here to answer any questions +61(0)3 8395 0527

Customer service hours are Monday - Friday, 10 am - 4 pm

Free Local Pick-Up *

Street pick-up in front of 226 Gertrude St, Ftzroy VIC 3065

You will be contacted by our team via email and/or phone once your order is ready for pick-up*

Our operating hours are 10 AM – 4 PM, Monday to Friday, orders placed before 1 PM are usually processed the same day.

Pick Up Times: Monday to Friday between 4 – 6 PM

Free Delivery

Australia – Express Shipping is free for all orders above AUD 100.
New Zealand – Express Shipping with DHL is free for orders over AUD 300

Standard Shipping
Australia
Australia Post 4 – 6 business days AUD 6

New Zealand
Australia Post 7 – 10 business days AUD 20

Outside Australia
Australia Post 10 – 14 business days AUD 25

Express Shipping

Australia
Australia Post 1 – 2 business days AUD 10

New Zealand
Australia Post 3 – 5 business days AUD 30

Outside Australia
DHL 2 – 5 business days AUD 50

Returns/exchanges

You have 14 calendar days to return or exchange an item from the date you received it. To be eligible for a return, your item must be unused/unworn and in the same condition that you received it. Your item must be in the original packaging and tags. Your item needs to have the receipt or proof of purchase.

Refunds

Once we receive your item, our team will assess your item and notify you that we have received your returned item. We will immediately notify you on the status of your refund after assessment. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the refund within 10 business days, depending on your card issuer’s policies.

Sale items

Sale items are not eligible for refund. Item(s) must be returned within 14 days of reception for either an exchange or a store credit.

Items not eligible

Worn items are not eligible for refunds or exchanges.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the shipping cost will be deducted from your refund.

If you would prefer an exchange, the second shipment cost is complimentary (excluding sale items).

Contact us

If you have any questions on how to return your item to us, email us at AUwebstore@baserange.net.au

How to return your item

Please email us returns@baserange.net.au with your order number, item(s) you wish to return and your preferred outcome. We will reply to your email with further instructions and/or request for additional information if required.

Returns address

Suite 4110, 54 Brunswick St, Fitzroy VIC 3065, Australia

To assist the team, please notify us of a tracking number once you have lodged your return so we can be on the look-out for your return. We cannot hold responsibility for missing parcels in transit and suggest that all shipments are trackable.

Please mark the shipment form “RETURN / NO COMMERCIAL VALUE”, if shipping from outside of Australia

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